Refund and Return Policy

At Apeksha Ayurveda, we are committed to ensuring your satisfaction with our premium herbal remedies. Our Refund and Return Policy outlines the conditions and processes for returning products and receiving refunds.

Returns

We accept returns for products purchased directly from our website under the following conditions:

1. Eligibility: Returns must be initiated within 30 days of the purchase date. The product must be unused, unopened, and in its original packaging.

2. Process:

   • Contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] to initiate a return.
   • Provide your order number and reason for return.
   • We will provide you with a return authorization and instructions on how to return the product.

3. Shipping:

   • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).
   • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

1. Approval:

   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
   • The refund amount will exclude any shipping costs incurred during the initial purchase unless the return is due to an error on our part.

2. Partial Refunds:

   • Partial refunds may be granted in cases where the product is not in its original condition, is damaged, or is missing parts not due to our error.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Gift cards
• Downloadable software products
• Any product that is returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at

Email: info@apekshaayurved.com

Phone: +(91) 9068880650

to arrange an exchange.

Late or Missing Refunds

If you haven’t received a refund within the specified time:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank; there is often some processing time before a refund is posted.
4. If you’ve done all of this and still have not received your refund, please contact us at

   Email: info@apekshaayurved.com

   Phone: +(91) 9068880650

   .

Contact Us

For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer service team:

Apeksha Ayurveda

Email: info@apekshaayurved.com

Phone: +(91) 9068880650

Thank you for choosing Apeksha Ayurveda. We value your business and strive to ensure your complete satisfaction with our products.